Business dialogue
Technics of belief as the main element of culture of dispute
The correct way to prove the opinion means not aspiration to throw into the interlocutor confusion and not demonstration to it its incompetences in any question, and the decision of the important business matter. Besides, it is desirable not to argue with the partner in the presence of the third party.
A.Petrenko in the work «Safety in communications of the businessman» results following practical recommendations about rules of upholding of the point of view, about technics of belief of the partner:
Operate with simple, clear and exact concepts.
Conduct the argument correctly in relation to the partner:
- Openly and at once recognise correctness of the partner if it is right;
- Continue to operate only with those arguments and concepts which are already accepted by your partner;
- At first answer arguments of the partner, and then only result own;
- In any situation keep politeness.
Consider personal features of your partner:
- Aim your argument at the purposes and motives of the partner;
- Try to avoid simple transfer of the facts and arguments, show their advantages is better;
- Use only clear to the partner terminology;
- Commensurate rate and a saturation of your argument with features of its perception your partner.
Try as it is possible to state more visually to the partner the ideas, reasons, proofs, not forgetting thus to strategy and a partner modality.
Use special receptions of the argument:
Method перелицовки. Gradual leading of the partner to opposite conclusions by stage-by-stage procaking of procedure of the decision of a problem together with it.
Method "Salami". Gradual leading of the partner to the full consent with you by reception from it the consent at first in the main thing, and then in particulars necessary for the full consent.
Partition method. Division of arguments of the partner into incorrect, doubtful and erroneous inconsistencies with the subsequent proof of its common position.
Method of positive answers. Your conversation with the partner is under construction so that he answered your first questions: «Yes... Yes...» In the subsequent it will be much easier to it to agree with you and on more vital issues.
Method of classical rhetoric. Agreeing with the partner statement, you suddenly deny its proofs by means of one strong argument. This method especially well if the partner is too aggressive.
Method of delay of rate. Deliberate delay проговаривание aloud the weakest places in the partner argument.
Method of the bilateral argument. You specify to the partner both strong, and weak that place, that you offer. Such method is better to apply at discussion with the intellectual partner.
In due time do generalisations and conclusions by results of the spent discussion.